@lilkoje check your app usage on your phone to see which ones may be the culprits. The usage counter on the overview page is usually correct.The history batch updates twice daily at 12 noon and midnight est. Are you using Imessage? It uses plan data. And having wifi assist and wifi+ will switch to data if your WiFi is spotty. It does seem to be excessive though. If you feel that there was a mistake. Contact the moderators and ask them to look into it for you. There are 2 ways to contact the Moderator Team:
- Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
