Regarding service failed activation

[Heena1989]

I received a sim today and it's service activation failed now i am unable to do anything it just shows contact support but unable to reach any customer service representative.

Can anyone help?

[Deee]

Im sorry your having that issue. Believe me it’s not fun. Unfortunately most of their customer service is done through online chat. They do have a 1888 number but its not posted on the PM app, but if you google Public Mobile customer service it will come up on google. 

[hTideGnow · Accepted solution]

HI @Heena1989 do you have another phone to test the sim? or try to take it out and reinsert

but if still does not work, could be just a sim activation on the system, please submit a ticket with CS agent here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437