Refund

[Lpw]

In order to get a SIM card, I had to sign up for a public service plan yesturday

I have decided not to continue with public prior to even receiving my sim card and will not be intiating the service will my credit card be refunded

[computergeek541]

self solution removed

[Chalupa_Batman]

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@Lpw wrote:

I have tried several times, and this response keeps being posted even though I have no highlighted errors

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

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Hey @Lpw this happens often when you add something in your text like a copy and paste that includes some sort of HTML coding. When that happens, I just copy and paste everything to windows Notepad and refresh the page and try posting again from what was pasted on Notepad. It usually clears up the problem.

[Lpw]

I have tried several times, and this response keeps being posted even though I have no highlighted errors

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

[Chalupa_Batman]

So @kremie and @Techfish , when you sign up for Public Mobile, you pre pay for the plan you want. For example, if the customer chose the $34 plan and ordered a SIM card, they pre pay for it on their credit card. If they haven't registered the SIM card yet and changed their minds about the service, they are entitled to refund, at least for the $34, don't think they'll be refunded for the SIM card however. But they could sell that on Kijiji or somewhere. 

With that being said @Lpw , you must create a ticket to a CS Agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[kremie]

What are you seeking the refund for, the sim card? If you paid for a sim card and then decide against activating service, that's your choice but  I would imagine that it's also your loss and you would have to eat the cost.

[Techfish]

I don't think so. Public rarely issues refunds, but you could contact an agent to confirm if you wanted.