@Roland3
PM is a prepaid provider with a no refund policy, so you won't get a partial refund if you leave early
if you need to keep your phone number, you can subscribe with a new provider and request porting your phone number from Public Mobile and the PM account will be closed after the port is completed
if you don't need the answer, you can simply login My Account, go to Payment > Manage Subscription and disable Subscribed.
but if you need to remove the credit card from the system, you will have to engage PM Customer Support.
Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account. Select Start a Chat to begin:
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it. You can then create an Expert Messaging ticket with this new account.
