Refund

[Napi322]

Hello, I would like to cancel my Public Mobile subscription and request a refund.

I have not been able to download the Public Mobile app because of an App Store issue, so I have not been able to activate or use the service at all.

Since I have never used the service, would it be possible to receive a full refund?

Please cancel my subscription and let me know once the cancellation and refund have been processed.

Thank you.

[Dunkman]

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@Napi322 wrote:

The service hasn’t been very good either, so I’m considering switching from Public Mobile to another carrier.

However, I don’t have a Canadian phone number yet, and my Japanese phone number is currently on hold, so I’m unable to receive SMS messages. Because of this, I can’t use my Japanese phone number to verify a new Apple Account, and I’m also unable to create a Canadian Apple Account.

Basically, I need the Public Mobile app to get a Canadian phone number, but I need a Canadian Apple Account and phone number to download the app. So I’m currently stuck in this situation and would really appreciate your help finding a solution.

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@Napi322 

Sorry for delay. Busy at work today. 

In the past, customers were able to create a new Apple ID without a cell phone number.  Looks like that they have changed that policy. Do you have a friend in Canada who you can use their number instead temporarily?  

Otherwise, customer service agent may be able to help.  If not, get a refund. 

[Napi322]

The service hasn’t been very good either, so I’m considering switching from Public Mobile to another carrier.

However, I don’t have a Canadian phone number yet, and my Japanese phone number is currently on hold, so I’m unable to receive SMS messages. Because of this, I can’t use my Japanese phone number to verify a new Apple Account, and I’m also unable to create a Canadian Apple Account.

Basically, I need the Public Mobile app to get a Canadian phone number, but I need a Canadian Apple Account and phone number to download the app. So I’m currently stuck in this situation and would really appreciate your help finding a solution.

[Dunkman]

@Napi322 

If you can't download the PM because the App store is set for a different country, one work around is to create a new user id (with different email address) and login into the app store with the country set for Canada.  Then you can download the PM app.  Once download the PM app, you can switch back to your previous id. 

[hairbag1]

@Napi322 

Open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and hence unable to open ticket, please use another email to setup a different Community account and do not link a phone number to it.  Having this new community account without a linked phone number, the 2FA will be  sent to the email address only, you would then be able to create an Expert Messaging ticket.