Refund

[Aye1]

Hello! I recently purchased esim but it’s not compatible with my phone. Can I please get a refund?

[Chalupa_Batman]

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@Aye1 wrote:

I have neither used the service nor have the number. I’ve tried submitting ticket several times but it keeps showing error. I’ve sent private message too but haven’t heard back

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Ya it's probably going to be a couple days before you hear back. Public Mobile is a hornets nest of problems right now with an overwhelming amount of tickets. 

[Aye1]

I have neither used the service nor have the number. I’ve tried submitting ticket several times but it keeps showing error. I’ve sent private message too but haven’t heard back

[Chalupa_Batman]

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@Aye1 wrote:

I meant plan purchase

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Hey @Aye1 

Public Mobile is a non refundable service. The only way you can get a refund is if you didn't actually start the service. Did you get a phone number? If not, then you can reach out to a CS Agent for a refund. Here is how to create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

[Aye1]

I’ve sent them a private message yesterday but I still haven’t received a reply. Do you perhaps know how long it could take? Thank you!

[Phil_Adelphus]

@Aye1   If you can't get anywhere with the chat icon try sending a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

The reply will come to your community inbox, either envelope icon top right or tap your avatar for Messages.  The wait time might be a bit longer than usual at the moment due to some ongoing issues.

[Aye1]

I meant plan purchase

[Aye1]

I’ve tried multiple times and it keeps showing error

[Rastin]

• You will need to put in a ticket using chat bot bottom right hand corner looks lits a orange text bubble. This is a public forum no one here works for pm

[Phil_Adelphus]

@Aye1   Esims are currently free, or do you mean you want a refund for a plan purchase?  Or maybe you're not a new customer?