Refund please.

[ChangsueLim]

• Hi I transfered my number to Public mobile from Freedom mobile but calls and data does not seem to work. I've tried everything but no progress. It's only been 12 hours or so since I purchased the plan. Could I get a refund for this and also close my account? Thanks.

[ChangsueLim]

Thanks for the advice, I've sent a supporting agent a message for a refund.

[ChangsueLim]

I'll be going back to Freedom mobile today with the same number. Wondering if I could get the refund. Thanks.

[funpig1]

@ChangsueLim 

Is your freedom mobile telephone number still working? If not, you need to be careful not to cancel the PM plan and inadvertently cancel your telephone number.

You need a customer service agent to assist you. Send a private message using the following link: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I can also provide you with a telephone number by private message.

[hTideGnow]

hi @ChangsueLim 

what did you try?  it might be a setup problem PM support agent can fix.  Message them to get them to try to fix or ask them for refund if they can't.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage