Refund or change plan

[Andre29w]

If I buy the wrong plan in the public mobile app, and I can’t use the data because I’m in the states and not in Canada. Could an employee change the plan to the right one?

[BKNS27]

@Andre29w 

You can change the plan yourself online and login to your account and have the 2FA code sent to your email.

Remember that you need to change your plan NOW but you will be charged for your existing plan and new plan.

[slusagm]

So, you need to change to a Canada-US-Mexico plan?

if you just joined, then yes, it is possible to change plan with the help of PM support. 

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Andre29w  You should be able to change the plan in your account app or website , but if you have ent activated yet and selected wrong plan then you can ask support to help change  it for you instead 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage