Refund for payment

[Jack1997]

Ive just made a payment for an account but I need its not letting me activate the Sim. I would like to get a refund on this payment as I will be trying another company 

[computergeek541]

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@Jack1997 wrote:

Ive just made a payment for an account but I need its not letting me activate the Sim. I would like to get a refund on this payment as I will be trying another company 

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Usually refunds aren't provided.  However, Public Mobile will work with you to get your service working.

[Phil_Adelphus]

@Jack1997   You can private message customer service to help with activation or discuss a refund (no guarantees since PM is prepaid but since you  haven't used it it's worth a try) using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages.  Typically once you are over the activation hurdle everything works well.