Refind

[Brettgb]

How do I get a refund? I purchased services 2 days ago and my phone has been in SOS since I tried using esim, Haven’t used any service and sick of waiting for a response. I just want my money back at this point. Thanks!

[Meow]

You have to open a ticket and discuss account issue with the agent.

Only way to get support is to open a ticket through Expert Messaging at after logging to your PM account:
https://expert-messaging.publicmobile.ca/guest/pre-chat
You will get SMS confirmation from agent and you have to continue conversation here:
https://expert-messaging.publicmobile.ca/message-centre

[slusagm]

To ask for refund or to ask for help is the same, you need to open a ticket 

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )