Referral code

[Schristian213]

I referred a friend to public mobile and gave them my friends referral code but when they were activating it did not accept my code. So now my friend didnt get the credit nor did i receive my referal bonus. What can I do?

[Anonymous]

 @Schristian213 : Someone with a community account and all the right information to verify access to the account will need to click on the little cartoon quote button lower right and muddle through the chatbot to get to Submit ticket.

[softech · Accepted solution]

@Schristian213 

your friend can contact in the following 2 ways (Method 1 is the preferred way)

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.  

          Start with typing "Submit a ticket", click  "Contact Us", click "Other" from the choices, click "Click here to submit a ticket".  Then follow to complete the ticket submission.     

      2.    Or you can Send a private message to the CS Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Schristian213]

how do they contact a CSA?

[Anonymous]

 @Schristian213 : Your friend wanting to use a referral code will need to be the one to contact the CSA's to get your referral code applied. Make sure they are not confusing zero's with oh's etc.