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Refer a friend reward

drchintan85
Great Neighbour / Super Voisin

Hello, 

 

            I have been using Public mobile for past month and I signed up my wife today with PM. I was looking for a refer a friend code application but the girl who was porting the number in, didn't ask for one and when I told she said she already past that stage. I wonder how can I claim the reward now? Please advise. 

3 REPLIES 3

oglat
Town Hero / Héro de la Ville

Hi @drchintan85 

Your wife will have to contact moderators with your referral code and they will apply it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

gblackma
Mayor / Maire

@drchintan85 have your wife contact the moderators and explain that she forgot to add your referral code. Give her your referral code and PM cell phone number to give to them. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

You'll have to explain that a retail employee made a mistake by opening a ticket at https://publicmobile.ca.ada.support/chat

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