Refer a friend problems

[IWIK]

I just now ran into the same problem someone else did recently. Someone signed up, put my number as a referral and I get a message saying:

Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details in Self Serve.

[RossN]

@Kam-37 three little dots top right click edit

[RossN]

@Kam-37  you are on a public forum please remove personal info

[h-rev]

Same here. Refered a friend but still yet to show up on my account.

[jesssip]

Someone referred me after they joined pm but i have yet toget their referral as well. must be due to the backlog of issues.

[Saray_O]

Hi @schyen, 

I'm sorry to hear about that!

Could you send me a private message with your phone number and your friend's phone number? I will look into this right away! 

Thank you 🙂 

[schyen]

Hello, I'm having the same problem, where I referred a friend, and when my friend signed up with me as a referral, I received a text saying that my "Refer a Friend rewrad will be less on your next payment as one of your friends has left us. See the details in Self Serve"

[Shazia_K]

Hey @rileyjaun, 

I'm sorry to hear about this, 

Can you please send me a private message with your Public Mobile phone number? 

Thanks,

Shazia

[rileyjaun]

Hello, I'm having similar problems to the original poster. I'm trying to refer my friend but when he types my number in it says that "the number entered does not belong to a valid public mobile subscriber." 

[jairolevi]

Exacly!

I had never had a problem with a referral for Tangerine for instance...

JL

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@7789849803 wrote:

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@IWIK wrote:

Not attacking anyone but this is the kind of reason why the Beta banner shouldn't be removed.

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Yep!

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[7789849803]

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@IWIK wrote:

Not attacking anyone but this is the kind of reason why the Beta banner shouldn't be removed.

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Yep!

[IWIK]

I'm not really sure, @Kalla_A said "Your friend's number didn't appear under your RAF rewards"

I don't know how it all works back there but they only sent me a text saying the reward ended because my friend had added me so that number went somewhere.

Not attacking anyone but this is the kind of reason why the Beta banner shouldn't be removed.

[jairolevi]

What was the issue?

[7789849803]

Super!

[IWIK]

@Kalla_A got it all fixed up

[Kalla_A · Accepted solution]

Hello @IWIK,

That is quite weird!

Please send me both your number and your referral's number by private message: I will see what's going on.

Cheers,

Kalla

[7789849803]

@Shazia_K would you please take a look at what's going on here?

[jairolevi]

Subscribing to this topic... JL.