I hav3tried a replacement sim and that resulted in the same problem. No need to order a new sim in attemped to fix the problem and waste $5! Just PM a mod will be your best bet.
Usually this information can be found online by searching the exact phone model. It is important to lookat the specific one as models with codes differing y a single digit may have all different capabilities. Be wary of international models of phones...
@urolle123 if you are a new customer, you will have no phone customer services. Newer customers will have to rely on community help and the moderators. You can try private massaging the PMs tagged above. However, note that there is a backlog of issue...
Did you use your IMEI to port your number? Usually this is the safest way to port. When I ported my number, it took less than 30 min for me to go out of servce on my old sim and get service on my new one. You can try calling Koodo or PM one of the mo...