Ref #4535-0598

[jswu333]

Hello Community & Mod,

I port my number from fido over 2 hrs ago.  I did receive an error msg while setting up the auto pay/during activation.  I tried to reactive again but it said sim card already have been used.  I tried to log in but my email didn't register.  I register a new account with my port in phone number and was successful(using the same email address as when activation).  Now outgoing call works but incoming call & incoming message do not work.  Can @Mary_M or other 3 awesome mod please help me to fix my issues as I know I already missed 10+ calls within this period.  Thank you so much!

Jessica

[PhoneSeeker]

Don't post your personal information such as your phone number because this is a public forum! 

[Luddite]

Follow the directions in the post to private message the moderators:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

It may be several days before you have a response. 

Try your Fido SIM; if it works just keep using it until it stops. Do not cancel your Koodo account.