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Recharge.com

dcreighton
Great Neighbour / Super Voisin

‎03-10-2019 03:43 PM - edited ‎01-05-2022 06:50 AM

I am unable to recharge using the publicmobile online function because I don't have a credit card so have been using recharge.com the past 2 months. My plan is the $40 plan.

 

I recharged again this month using the $40 amount and after using the voucher code my account only says that I have a balance of $5. I tried to use the code again and it came up as an invalid code.

 

Before recharging I had no amounts owing/had paid in full the previous amounts for the last months credit.

 

I would like to know how to fix this problem, if anyone else has encountered this problem or who I can talk to to check my account balance.

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2 REPLIES 2

Lieux
Oracle
Oracle

‎03-10-2019 04:16 PM

@dcreighton wrote:

I am unable to recharge using the publicmobile online function because I don't have a credit card so have been using recharge.com the past 2 months. My plan is the $40 plan.

 

I recharged again this month using the $40 amount and after using the voucher code my account only says that I have a balance of $5. I tried to use the code again and it came up as an invalid code.

 

Before recharging I had no amounts owing/had paid in full the previous amounts for the last months credit.

 

I would like to know how to fix this problem, if anyone else has encountered this problem or who I can talk to to check my account balance.

You can already write a message to the moderator.. it can take upto 2 days for an answer... here..https://productioncommunity.publicmobile.ca/t5/notes/composepage.  and write moderator_team in send to.. give them all details of your voucher and problem.

wetcoaster
Mayor / Maire

‎03-10-2019 03:48 PM

@dcreighton wrote:

I am unable to recharge using the publicmobile online function because I don't have a credit card so have been using recharge.com the past 2 months. My plan is the $40 plan.

 

I recharged again this month using the $40 amount and after using the voucher code my account only says that I have a balance of $5. I tried to use the code again and it came up as an invalid code.

 

Before recharging I had no amounts owing/had paid in full the previous amounts for the last months credit.

 

I would like to know how to fix this problem, if anyone else has encountered this problem or who I can talk to to check my account balance.

You could take a screen shot of your payment history, blank out all personal information and post it here. Often we are able to explain things and you could take it from there.

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