@RichardDeere wrote:
In december 2023 I transferred my phone number from Lucky mobile to Public mobile. My phone number is ending at 3694. Accidently I asked to transfer 3964. Not much later we discovered this number belonged to somebody else. Then we asked to transfer the right phone number 3694. This was done, only the person that has number 3964 didn't respond to the text to confirm the transfer. I am in contact with the owner of 3964, because I am getting texts that are for her. The owner of 3964 is with another provider, she has contacted her provider, even tried a new SIM card, but it didn't help. Can you look into this?
There has long been a bug at Telus that causes the activations systems to wrongly assign phone numbers to a small amount of new customers that is already in use. In those situations, the customers who was given the number by mstake only has one choice which is to change the phone number. That can be done from within your Public Mobile self serve account. That doesn't normally require any assistance from customer service.
As for you receiving the other person's text messages, that's because Telus (and Public) very strangely allow text messages sent from other Telus customers to be delivered to other Telus customers even before porting has never been completed.
As for this situation, Public Mobile normally forces customers to change the phone number after a porting request has time out, and that's usually automatic, so the fact that you still have that phone number assigned to your account shouldn't have happened.
