Receiving messages issue

[Sifeddine]

Hello Public Mobile Team,

I am experiencing an issue with my number—I am not receiving any messages, and it seems there were problems during the number change process over the past two months. I can receive calls, but I am not getting any text messages.

Could you please help me resolve this issue?

[Sifeddine]

Thank you so much, Willyam — that was truly helpful and very much appreciated!

[will13am]

@Sifeddine , I suggest using the chat symbol on the lower right corner of the web page an initiating a support ticket to have an agent reset your account.  

[slusagm]

What phone you have? Android or iPhone?

Start with Reset Network Settings