12-07-2023 10:39 PM - last edited on 12-07-2023 11:30 PM by computergeek541
Hello, I have not been able to receive calls or text to my number.
Solved! Go to Solution.
12-08-2023 10:12 AM
Does your phone recognize the Sim card and shows a connection to the network?
12-07-2023 10:41 PM
@Laser_Pony just joined PM and ported number?
A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed