Received a Message, not enough credit.

[aj6]

Hello Friends, 

I set up an auto payment on my account; and my AMEX credit card was charged on 29 Dec, with the next withdrawal date being 28/January. But I have not been able to make call since, with my account saying "not enough credit." Please what do you think is the problem?

Sincerely, 

AJ6. 

[Luddite]

@aj6  Please login to your account:

- follow @Anonymous 's suggestion to check your SIM card number

- review your Payment history to confirm autopay is working and your account is Active

- confirm your credit card has not expired

[aj6]

No, I can't. The message says, "not enough credit to make this call." Thanks. 

[Anonymous]

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@aj6 wrote:

No, I can't. 

---

Can you log in to your self-serve account? If so, what is the status? Active? Plan Expired?

Can you click into Change SIM and take note of the last 4 digits of the registered SIM card and then compare that to your actual one in your phone? Are they the same?

[aj6]

When I tried calling, and also people have told me that it goes straight to voicemail when they tried calling me. 

[aj6]

I will try calling 611. Thanks for your help. 

[aj6]

No, I can't. 

[Anonymous]

---

@aj6 wrote:

I have the $25 plan. Thanks. 

---

Can you take calls? Text in/out? Internet?

Edit: Could you transcribe the exact wording?

[aj6]

$25 plan. When I tried calling, I get a message saying not enough credit. 

[aj6]

I have the $25 plan. Thanks. 

[Luddite]

What plan do you have?

Can you call 611?

[Anonymous]

 @aj6 : When/where is/does it say that? Are you on the $15 plan?