Reactiviating a number from a lost phone

[M-C13]

Hello,

A few weeks ago, my daughter lost her phone. At that time, I was able to go onto her account and suspend the service. Now that she has a new phone and sim card, I'm trying to reactivate her number. However, the system wants to send a text message to the number for authentication... which is not possible since the phone is lost and the number is suspended.

Please help! She wants the same number again.

[Handy1]

@M-C13  Tap resend a few times and you should get option to send code to email instead . And then SIM card swap number in my account like this 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

if you have issues signing in bet support to help you regain access and swap sim for you 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[M-C13]

Is it possible to chat with a moderator?