@Xiangguiqiang wrote:Hi My credit card was expired. So the autopay could not pay my bill . Then my account was suspended. However, now I update my
credit card and reactive my account. Would you please tell me how long my phone will work? thanks
Hi @Xiangguiqiang will you please log in your self serve account https://selfserve.publicmobile.ca/
Does your account say Active? Did your credit card get charged? If not, try manually adding your payment here
if the Reactivate Current Plan is still showing, click it again.
Log out. Before logging back in, clear your browsing history, cache and cookies. Use a different browser and it might help using incognito mode. Log back it.
If you still do not have service, contact the Moderator_Team
Two ways to contact the moderators:
- Faster way – Click the chat bubble at the bottom right of the page or click this link >> type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!
- Slower way – Send a private message to the Moderators_Team here. You have to be logged in to your Community account for the link to work.
It may take up to 48 hrs (much faster response these days) to receive a reply from the moderators. Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply.
Please keep us updated. Thanks in advance.
RosieR
