Reactivate after suspension of phone plan

[sleakos]

I am trying to reactivate a phone plan after I suspended it for less then 90days but the online system will not accept and proceed to payment

[geopublic]

@sleakos  If you insert your Public Mobile sim card in your device and call 611 your will get Public Mobile and you should be able to reactivate your card if you enable Auto-Pay or if if you don't have a credit card on file you will need to purchase a voucher.

[gblackma]

@sleakos you have to remove lost/ stolen before you can reactivate your service. 

 Then you may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Welxome to PM. Stay safe. 

[esjliv]

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@sleakos wrote:

I need to create a ticket with a moderator to remove the suspension off my phone plan but I don't know how to do this.

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If you want to contact Moderators, use this link.

Good Luck!

[sleakos]

I need to create a ticket with a moderator to remove the suspension off my phone plan but I don't know how to do this.

[esjliv]

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@sleakos wrote:

Ive tried calling 611 but that number is for Telus mobility not Public. As a newbie I am really frustrated and don't know how to proceed

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Hi @sleakos ,

Have you activated a Public Mobile SIM card?

Or ported a phone number to Public Mobile recently?

[sleakos]

Ive tried calling 611 but that number is for Telus mobility not Public. As a newbie I am really frustrated and don't know how to proceed

[esjliv]

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@sleakos wrote:

I am trying to reactivate a phone plan after I suspended it for less then 90days but the online system will not accept and proceed to payment

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Hi @sleakos,

Try clearing browser cache, an opening up a tab in incognito mode.

if you can wait an hour that might  help .

Try calling 611 from phone if your cc is on account.

Have you disabled lost stolen mode?

[Danchvn]

@sleakos Try clearing your cache and using incognito mode in your browser.