sim card disbled

[edmadrazo]

I was on my account and requested a port of my old number

[esjliv]

---

@edmadrazo wrote:

I was on my account and requested a port of my old number

---

@edmadrazo 

If you activated with a new number, it may be best to ensure this number has working services prior to porting in another phone number.

To get the number you activation working, try one or more of the below:

• *turn off your phone, leave off for a minutes, then reboot
• *removing your SIM for a few minutes, then reinserting it
• *go into airplane mode for a few minutes, then going back to regular mode
• *reset network settings
• *Is your phone locked to its previous provider? Contact them to unlock it for you.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[hTideGnow]

---

@edmadrazo wrote:

Can i get a call from public this is horrible start

---

Sorry, Public Mobile is all online support only.  you can open a ticket with mod and they will reply within an hour to 48 hours.

But you can try to describe your issue and we can try to help.

[computergeek541]

@edmadrazo 

Public does not usually call customers as they do not offer over-the-phone support.

Did you keep your own carrier'a SIM card in your and reply to the text message from them to authorize the phone number porting?

[softech]

@edmadrazo  not sure what you meant by "not the phone, even my online account was disabled and just activated today"   

or you meant you created a new account and requested porting?  you activated today, have a new SIM and it said SIM card disabled after you put it in a phone?  You might need to provide us more information.

[edmadrazo]

Can i get a call from public this is horrible start

[edmadrazo]

IphoneXR

not the phone, even my online account was disabled and just activated today