plan charged while oversees

[mys616]

What is the best course of action if we forgot to cancel the auto pay function and the user will be gone for another two months. We were charged yesterday and I'm looking for any solution to remedy this

[will13am]

Since Public Mobile is a prepaid service, there's little in the way of official recourse.  As suggested give the moderator team a private message and see if they will offer some goodwill.  Good luck.

[LEGO]

You may ask that this charge be applied after the user comes back from the trip.

[LEGO]

@mys616 It would be faster if you contact a Moderator_Team through a private message, they might help you!
Here is the link: click here
In your message, please provide your name, Public Mobile phone number, and PIN.
Good luck!

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[mys616]

@CS_Agent