how can I contact public mobile

[Keihan]

I need to reset my password on my account and it won’t send to my email

[Triguy]

You would need moderator assistance. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!

[Keihan]

 

[Anonymous]

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@Keihan wrote:

I need to reset my password on my account and it won’t send to my email

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Unfortunately, some people don't have success with the reset.

You'll need to contact the moderators.

But what is it that you're wanting to do? You posted elsewhere that a voucher didn't work or something wrong with 611. What all are you experiencing? Is your account suspended? If so for how long?

[ShawnC13]

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@JoyLuck wrote:

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@Keihan wrote:

I can’t get on my account now say I’m locked out for hr when I call 611 says we can’t transfer ur request rite now and to go to the web site

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If you are currently locked out, try again later. If you continue to have problems contact a moderator at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They are understaffed right now so a reply may not be immediate.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

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@JoyLuck just reminding you that PM has asked people to use the Chatbot for customer service.  https://productioncommunity.publicmobile.ca/t5/Announcements/Customer-support-during-COVID-19-situat...

[Triguy · Accepted solution]

Try the forgot password link.  Also try using a different browser and incognito mode.  Clear your cache and cookies then reboot.  If you still need assistance the submit a ticket by clicking on the question mark on the bottom right.

[JoyLuck]

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@Keihan wrote:

I can’t get on my account now say I’m locked out for hr when I call 611 says we can’t transfer ur request rite now and to go to the web site

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If you are currently locked out, try again later. If you continue to have problems contact a moderator.

They are understaffed right now so a reply may not be immediate.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

[Keihan]

I can’t get on my account now say I’m locked out for hr when I call 611 says we can’t transfer ur request rite now and to go to the web site