@Cheffy6781 Contacting the moderators can help with gaining access to your account. If submitting a service ticket via Simon is an issue you can also contact them thru your private messages. Tag the @CS_Agent in the send bar, add a subject and explain the issue. Include your email on the account, ph#, pin #, full name, address and be prepared to answer another identifying question such as dob, alternate ph #, last payment type, amount, date, security question and answer for verification. Be prepared to add funds to the account either thru 611 or the moderators. The moderator can add a payment thru a credit card or have a voucher ready. Vouchers from Shell and london drugs are valid immediately versus other retail outlets.
