04-15-2024 02:03 PM
My one time bonus (no expiry date) is being used before the 5GB bonus data (expires in 150 days)
04-15-2024 02:05 PM
HI @Vh2
it shouldn't, and some community member confirmed that the 150 days bonus data are used first
maybe there is a glitch with your account, please ask agent to correct it
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437