added more data. but it won't work

[SJPlayer]

My account says I purchased the $30 add on 3g. I also tried restarting my phone. It still won't work??

[SJPlayer]

I tried that but it's still not working 

[softech]

@SJPlayer 

are you using Android?  Any chance you have data limiter enabled?  If so, please disable it.  It might be something like below, the toggle "Set data limit":