Troubleshooting Login Issues: OTP, 2FA, EverSafe

[Leyland]

did you ever figure it our cause no one can help me. I have sim for iPad, no phone and I cant get into my **bleep** account

[hTideGnow]

hi @Leyland 

it really depends on the situation.  if your account was already closed  for not paying over 90 days, then the agent was correct , there's no other way but to activate a new account with a new SIM card

but if you have active service now and you just cannot login,  then go back and tell the agent the situation and he can sort out the login

[Leyland]

Any advice on what to say to them, cause ive tried getting this sorted out with an agent multiple times and they just keep telling me theres nothing I can do but get a new sim. I dont want a new sim.

[hTideGnow]

hi  @Leyland 

Yes, we got it figured out, PM support agent will help and sort it out in no time

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage