Transferring or Changing your Phone Number

[cjdurupt]

Not Helpful.
This is the second time in a month that PM is not responding to number port requests from other carriers.
It says I will get a text message to confirm the change.  But PM doesn't seem to send out these text messages anymore.  I would call support, but of course PM doesn't have any.
Frustrating

[cjdurupt]

I had this problem a couple of weeks ago and now I'm porting out a second.
Last time the moderator said "we need to verify your identity before we'll respond to the port request".  But she couldn't tell me how or when that was done.
Today, same problem.  No text from PM.  Opened a support ticket.  Moderator said more info needed.  Provided info.  And now we wait.  Again.

(yes both phones were/are active)

Please stop telling me PM sends out a text.  They have not and did not last time.

[esjliv]

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@softech wrote:

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@cjdurupt wrote:

No it is NOT the new carrier.  
The new carrier send a port request and PM is supposed to Text me a message asking if I really wanted to do this.
PM is now zero for two doing this.

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I still don't see why you don't get the text.  zero for two is a bit too many.  Did you check if you have been blocking PM txt?  I know some ppl do.  have you been getting PM text monthly to remind you to pay the bill?

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@cjdurupt , can you check with what @softech is mentioning.

Do you see past texts from Public Mobile? Others have blocked them in the past, and forgot doing so OR did not realize they blocked them.

Did you call that number already and it worked??

Now, I am curious if they WERE able to help you?

[softech]

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@cjdurupt wrote:

No it is NOT the new carrier.  
The new carrier send a port request and PM is supposed to Text me a message asking if I really wanted to do this.
PM is now zero for two doing this.

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I still don't see why you don't get the text.  zero for two is a bit too many.  Did you check if you have been blocking PM txt?  I know some ppl do.  have you been getting PM text monthly to remind you to pay the bill?

[cjdurupt]

No it is NOT the new carrier.  
The new carrier send a port request and PM is supposed to Text me a message asking if I really wanted to do this.
PM is now zero for two doing this.

[cjdurupt]

Already opened a ticket.  Now waiting for a moderator.
Wouldn't need to if PM did their jobs.
When they finally agree to do it, I will have to contact the other carrier and go thru the song and dance again to request a second port request.  

[computergeek541]

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@cjdurupt wrote:

Both account were/are active.  PM just doesn't respond to Port requests like they are supposed to.  "In the name of security"

They force you to contact a moderator.  Not an easy task on your phone.

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There must be thousands of numbers that get transferred between carriers daily in Canada.  I agree that you shouldn't be encountering issues, but porting out does not usually require you to get a Public Mobile modeator to help you. In fact, it's your new carrier that is responsibile for taking care of all of these details.

[esjliv · Accepted solution]

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@cjdurupt wrote:

Both account were/are active.  PM just doesn't respond to Port requests like they are supposed to.  "In the name of security"

They force you to contact a moderator.  Not an easy task on your phone.

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@cjdurupt humm, that is unfortunate.

I have no idea if this will work, this number is for porting ONLY issues, and normally we provide it for porting INTO Public Mobile, not out, but maybe worth a shot to call them?

See what they say.

Call the Porting Team at 1-x.

[softech]

try this to open ticket, they are both easy to do on the phone

direct message: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Chat bot

https://publicmobile.ca/chatbot

[cjdurupt]

Both account were/are active.  PM just doesn't respond to Port requests like they are supposed to.  "In the name of security"

They force you to contact a moderator.  Not an easy task on your phone.

[esjliv]

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@cjdurupt wrote:

Not Helpful.
This is the second time in a month that PM is not responding to number port requests from other carriers.
It says I will get a text message to confirm the change.  But PM doesn't seem to send out these text messages anymore.  I would call support, but of course PM doesn't have any.
Frustrating

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@cjdurupt Your Public Mobile account should be active to port out to another provider (unless going to Koodo or Telus, than maybe the PM Moderators can do something 'behind the scenes' for your if under 90 days suspended).

Create a ticket from the link @softech provided.

If SIMon bot is causing you issues, you can use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[softech]

.. and you should contact your new provider again to re-request the porting.

make sure you are not blocking PM text. Some people might have blocked PM text cos they find the monthly reminder too annoying   🙂

[softech]

you are porting out?

trying using this link.  This will open ticket to both porting in and porting out

https://urlshortner.tiia.ai/Lc9xk8