Transferring or Changing your Phone Number

[danielhtee]

after porting my number to PUCLIC My phone never got activated and both my lines are NOT working for more than a day with ZERO help from the Help team I made a new ticket and now the ticket says they will contact me next 48 hours , 

SIM CARD jumps from Public to unknown continuously and the 3G signal flashes on and off 

and no connection whatsoever.

I set the Access Point as per their recommendation and everything is correct from my end but the porting didn't change my number , so it's still shows the old number, 

anyone had this issue before? 

[danielhtee]

I already used a test number for few days before porting to tailor out minor issues, but they gave me a number that was already taken by another person and when I tried to call the number to find out why am I not connected a person picked up the phone and got very mad at me saying that I am trying to steal his number and he wasn't listening to my reasoning               and then a major delay with porting that had no apparent reason.

But they finally got the problem solved and they referred to it as weird and unexpected technical issue and not a porting problem,

Howevere, thanks everyone for your valuable inputs and comments! Cheers !  

[Spudster]

What do you mean, "let it be a lesson" ?

If you mean the lesson of doing one's homework and research before switching providers, yes that's a good lesson.  

All the information is clearly indicated on the PM website as to how their services and customer service occurs.

Tough lesson, for sure.

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[RosieR]

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@danielhtee wrote:

I got the SIM card through the mail and got it activated with a number to test the speed and reliability of the network before porting my number from BELL , since having a working phone is essential to my work. then I asked the help team to port the number -  but now both lines are down and 7+ messages went unanswered , (yes it's a job for the moderators) now I feel a great regret moving my number to this and I can't go back to BELL to get the deal I had with them. let it be a lesson . 

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@danielhtee then while waiting for the moderator's reply, I suggest that you call the Port Team using the number provided above.

Only when porting is completed that your Bell account be closed.  So you must not have paid your Bell account for your account to close.

I hope you get a reply from the moderators as soon as possible.  Please give us an update so we can also learn from your situation.  Thanks in advance.

Best wishes

RosieR

[Dunkman]

@danielhtee 

Your issue is likely a combination of account provision and porting problem.  If just a porting issues, you should be able to text and call out from your ported number with your PM card.  Just unable to receive texts and talk.  If your Bell SIM card is not working, that means Bell has closed your account and released your number.  

Have you gotten a response from moderator team?  One hint is to provide as much detail you can with moderator team to limit the back and forth messages.  You can try the Telus porting team as described above, but that team can only help with porting issues, not account provision problems.  

[danielhtee]

I got the SIM card through the mail and got it activated with a number to test the speed and reliability of the network before porting my number from BELL , since having a working phone is essential to my work. then I asked the help team to port the number -  but now both lines are down and 7+ messages went unanswered , (yes it's a job for the moderators) now I feel a great regret moving my number to this and I can't go back to BELL to get the deal I had with them. let it be a lesson . 

[RosieR]

Hi @danielhtee it seems that your sim card activation failed.  

How did you activate your sim card, instore or online?  If instore, create a self serve account here https://selfserve.publicmobile.ca/self-registration/

If you activated online, log in your self serve account, click the Plans & Add-Ons, do you see the number you are porting there, if yes then Public Mobile has already assigned that number to your account and you can call and text out and data working.  If not, your activation failed.  Only the the Moderator Team can help you.

Good that you already contacted the moderators.  Expect a reply within 48 hrs... much quicker these days.  Keep an eye on the envelope icon on top right for a number to pop up... that would be the moderator's reply.

If this is indeed a porting problem (which I doubt), call the number provided by @HALIMACS above.  Please note that number is only to be used for porting problems.

I hope this helps

RosieR

[Anonymous]

 @danielhtee : Can you try the SIM in another phone? Are you sure the card size is right? SIM's should be quite snug...not slopping around.

[danielhtee]

Thanks for a reply , I already confirmed and agreed to porting my number from my previous carrier (BELL) and my phone Samsung NOTE 10 plus is assumed to be compatible.

I tried all the possible options - reboot - re-insert SIM card 

The number in the SIM Card setting still shows the old number 

so far ZERO help from the moderators  

[Dunkman]

@danielhtee 

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@danielhtee wrote:

after porting my number to PUCLIC My phone never got activated and both my lines are NOT working for more than a day with ZERO help from the Help team I made a new ticket and now the ticket says they will contact me next 48 hours , 

SIM CARD jumps from Public to unknown continuously and the 3G signal flashes on and off 

and no connection whatsoever.

I set the Access Point as per their recommendation and everything is correct from my end but the porting didn't change my number , so it's still shows the old number, 

anyone had this issue before? 

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Which carrier are your porting from?  Which model phone?  Often, previous carrier will send a text to your old SIM card to confirm the port request.  Did you respond to text?

APN settings is important for data.  Does not affect calling or texting. 

Try to reboot your phone. Network reset of phone.

Moderator wait times are quicker than 48 hours these days.  Usually within a few hours.