No. Didn't mean Kelowna. Meant the original author of this thread. And no, haven't been able to resolve it. The problem is this: every time I try to access my account, either using the app or online, it goes to the "complete activization" menu. Frustratingly, there is NO "Go Back" option. Every time I receive a response from System Support, they ask for information, which I give them EXCEPT for my account number, which I cannot get because I didn't receive any documentation when I started and every time I use the app or go online, it defaults to the "complete activization" menu. If I could find a better rate, I'd switch providers in a heart beat; someone who can figure out what I need to do with a more user-friendly process.
