Rewards page not loading.

[MarlaObrien]

@hTideGnow  - this link no longer works. I've tried incognito mode, different browsers, clearing cache, not clicking on the pop-up....absolutely NOTHING works! The rewards page just keeps saying "loading...." with nothing happening. How am I supposed to redeem rewards? 

[Dunkman]

@MarlaObrien 

Did you try to login on a different device? 

If still having issues, you need to submit a ticket to CSA

Please open a ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/ 

(Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 
 

[MarlaObrien]

Nope, even on the app the page just keeps showing “loading” forever. 

 

[Dunkman]

@MarlaObrien 

I also had no issues also with login into rewards page. 

Did you log into your My account site first?  The click on My Rewards tab on left side?   The click on Visit my Rewards tab?

Maybe try a different device.  Or the PM app itself. 

[MarlaObrien]

Nope - this is all I get no matter what browser I use: 

[hTideGnow]

hi @MarlaObrien 

if you are talking about the rewards link:

https://myrewards.publicmobile.ca/

 I just tried and it works 

try using a different browser.  Make sure you disable all VPN