[Resolved] Statement Indicates Koodo

[Shina]

Hello, my wife is determined to port her current Koodoo service to Public Mobile immediately using my PM verification code..She will want to keep her current phone number.Please kindly advise me on what steps to take.

Regards

Shina

[Shina]

Thanks I was requested to provide more information by Andu and I have passed on the necessary information  requested to get more assistance.

[darlicious]

@Shina 

Are you still online? We might be able to get you some customer support now if you hop to it?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[darlicious]

@Shina 

Did the payment card get charged for the plan amount? Did you make it through the payment page and then receive the error code? Put the pm SIM card in a working phone and check for any working services? Calls? Text? Data?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[Shina]

Hello,

Thanks for always assisting. I tried to assist my wife with porting her line from Koodo today but we have received error code 821 and we were advised to submit a ticket. She believes she is on a postpaid plan and as such will not need to choose a new number temporarily please kindly advise.

[softech]

@Shina   Once the new line is fully activated with the temporary number, use this direct link  to reach out to PM Support for porting from Koodo Prepaid:

https://urlshortner.tiia.ai/Rqg6DB

[Shina]

Thanks for the quick response and solution Mayor.She has a prepaid plan and we will follow the steps outlined in your response.

Regards

[softech]

@Shina   If your wife has Koodo Postpaid plan, then it is the same as porting from other carrier.   Make sure her Koodo account is still active.   Get a PM SIM (preferably in store for getting it quicker), then activate online at https://activate.publicmobile.ca/ , you can request porting there by putting in the Koodo account number.  At page 4 , enter the Friend Referral code from you and the promo code.

However, if your wife as a Koodo Prepaid plan, you will NOT be requesting porting during activation.  Instead , you pick a new number first , serve as a temporary number.  Once activation is completed, then she will open a ticket with PM Support and have the support the manually port the Koodo number into PM