@Gagan1234
is your old provider sim card still working? did you try to login to the old provider account and check if the account is active or closed? If should be closed if the port was completed. If that is the case, remove your old provider sim card, or disable it if it is an eSIM. Make sure PM sim card or eSIMis enabled, and set as Primary. Reset network settings after a device reboot
if that does not help, or if your old provider account is still active, there is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.
