Not receiving some texts, possibly all international

[rypack]

I realized this is an old post but I am having the same problem.  I have a student from Italy and he brought his iPhone with him. We purchased a Public Mobile SIM card and received the Canadian phone number. He has a banking app that requires 2-step verification via a text being sent from his bank. The Canadian phone number has been registered with his home bank but he is unable to receive the text. I can text him from my phone number and all is good but it seems we are having issues receiving a text from Italy. Any help would be appreciated.

[esjliv]

@rypack international texts should be received whilst the public mobile phone is in Canada without issue.

Now, if this is a new activation and this is regards to short codes not being received then this may take up to 7 days to start working. But, if there some short codes not allowed through Public Mobile, you can check with a Customer Support Agent to see if this is the case.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Note, for all other normal SMS texts internationally, where the sender's services allow texting to and receiving from Canada, your student should have no issue receiving and sending though. 

[rypack]

@softech thank you for your help. I will give this information to my Italian student. The response you gave me makes sense. I'll cross my fingers to see if they can email the verification code.

[softech · Accepted solution]

@rypack   this is normal for International text due to regulation.  Banking 2FA from another countries are supposed to be blocked.  If it gone through, it is just a miss

https://www.twilio.com/blog/2017/11/due-to-casl-canadian-carriers-might-be-locking-out-your-users.ht...

Your student should contact his Italian bank for another way to receive 2FA text, either via Authenticator app (best) or email or calls