@Jess101 wrote:
I have a friend that tried to sign up on Friday, and they didn’t know about this promotion. They tried to use my referral code, and it said it didn’t work unless it was a $29 or above plan (they were signing up for the $22 plan). Can they not still get the regular credit?
Hello @Jess101
Yes, there is currently a promo for $29 plans. You get a $15 one time credit within 45 days and they get $10 within 72 hours and then $15 within 45 days. However, there is no reason why the code wouldn't work. The $10 credit still works on any plan. You will have to ask them to create an account here on the forums and THEY will have to contact a CS Agent to advise the code didn't work. They will need some information from you so be prepared. Here's how they can properly reach a CS Agent when they log in.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
