Long distance calls to the US.

[Whisconn30]

I can no longer see this add-on option to purchase.
I have multiple accounts, I buy this add-on about once every 9-12 months and just went to top up and nothing!?
I can't see any other options for buying US calling minutes - any ideas?

[hTideGnow]

hi @ @Whisconn30 

the US LD min is back on the menu!!  Please check

[dabr · Accepted solution]

@Whisconn30    Yes, the US LD mins add-on is no longer available to purchase in My Account.  However, if you have enough points to redeem (I think 10) then you can redeem for 1000 US mins from the Rewards page.  Redeeming data/LD mins and roaming packages with points is also much cheaper than buying it in My Account

edit:  Of course, if you don't have enough points to redeem towards this item then it seems PM has made it very difficult for customers to call the US and are, perhaps, banking on customers to switch to a higher priced plan that includes US roaming features.

[Whisconn30]

Again, no that's not the problem.
I have tried logging in on computer and via the app multiple times on different devices.

[hairbag1]

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@Whisconn30 wrote:

Nope
Have logged into 5 different accounts on 5 different phones, all same problem.

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I just searched for the US calling add-on...it seems to have been taken away. They must want you to upgrade to a Canada / US plan rather than use add-ons. 

TextNow works to call most any US number also. It's a free app that uses your wifi or data.

[Whisconn30]

Nope
Have logged into 5 different accounts on 5 different phones, all same problem.

[hTideGnow]

hi @Whisconn30 

are you using the browser to login My Account?

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account

Or try using the PM app (logoff the app first and log back in)