Locked out of Account

[ac2000]

Hi

I got locked out of account. Could you assist?

Thanks

Alison

[adison107]

i don't know

[srlawren]

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@adison107 wrote:

yes.i can

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@adison107 how did you plan to assist, exactly?

[computergeek541]

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@adison107 wrote:

yes.i can

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Alison (ac2000) asked for help more than 1.5 years ago. I'm sure her service issue is fixed by now.

[adison107]

yes

[adison107]

yes.i can

[Mary_M]

Good morning @ac2000,

thank you for reaching out to us !

Sorry to hear that you've been locked out of your self-serve account. Can you please send us a

private message with your account details? we should get back to you shortly 🙂

Cheers,

Mary

[mimmo]

If you don't remember your password and the reset password doesn't work contact the mods

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[ac2000]

Hi 

I got locked out of my account. Could you please assist?

Thanks