Important Update: eSIM QR Code Now Included in Activation Summary Emails

[Kelz_coffee]

@CS_Agent

Esim won't download yet it says account activated. Tried to use QR code in email and that didn't work either. I already bought the plan and if I can't use it I definitely want a refund or a physical SIM for free.

[softech]

@Kelz_coffee Check your phone's sim manager (Android) or Cellular screen (iPhone) and check if the PM eSIM already installed.  If it is already there, enable it, enable it or on iPhone: enable "Turn on this line" and set it as Primary 

if that does not help, please open ticket with PM support

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there