Important Update: eSIM QR Code Now Included in Activation Summary Emails

[ramsov]

hi there. I signed up me and my partner to PM and my account and eSim worked during activation but not my partners esim.

How do I receive or purchase a new esim if we can't get into the public mobile app to buy another esim.

Any DM would be appreciated to help down esim to a new plan that is active but not with an eSIm. 

[hTideGnow]

HI @ramsov 

you will have to ask support agent for help.  You can submit a ticket to CS_agent by direct message here
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply within 2 to 4 hours, please check your community inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage