How to connect with a customer support agent

[antonhaz]

How can I

connect with a Customer Support Agent.

[CSA_PM]

Hello @ antonhaz,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[antonhaz]

Thanks, and no, I did not get a solution. I am 73 years old and I am looking for simple, step-by-step instructions on how I can retrieve past call information.

Thank you.

[NDesai]

@antonhaz Best is to create a ticket here: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2IgLswVdqUU5KziPeu2...

[antonhaz]

Trying to send a private message and it will not go. Can I get a correct name to send the email to, as it will not send and i get this message; "

Correct the highlighted errors and try again.

• Your message contains HTML that is not allowed: p. Please remove the invalid HTML and try again.

[antonhaz]

Trying to send a private message and it will not go. Can I get a correct name to send the email to, as it will not send and i get this message; "

Correct the highlighted errors and try again.

• Your message contains HTML that is not allowed: p. Please remove the invalid HTML and try again.

[hTideGnow]

hi @antonhaz 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage