Esim

[James61722]

I ended up subscribing earlier today. On doing so I ended up installing an esim as where I live. There is no physical SIM cards available at my location undoing so my son was playing with my device and accidentally deleted all contents which deleted my esim I'm doing so I'd set it up the device and gave him a older tablet to use and play with undoing so I ended up downloading the application but it wants to charge me for another esim. I heard that I can get an esim for free. Is this possible

[softech]

@James61722 

Yes, supposed to be free from reimbursement.  So, pay for it first and ask for reimbursement after

You can submit a ticket with PM support and ask for the credit after: 

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there       

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.