Double Charged

[byjo]

I still have got charged even after I changed my phone plan from WIND to PM

[Camelia_M · Accepted solution]

I'm sorry to hear that. 😥

If you've been charged twice, you will need to contact a member of our Moderator Team.

Submit a ticket via the 24/7 virtual assistance SIMon to them to get this looked at!

Note that you will need to create and/or sign in to the Community for the below link to work.

SUBMIT A TICKET

https://www.publicmobile.ca/en/bc/get-help 

[Amanda_C]

Hello crwei,

Please send us a private message with your account number and phone number and plan you wish to have. We will look into this with you and rectify the issue if needed be.

Thank you 

[Luddite]

@byjo Sorry, it's not clear what has happened to you.