Data Promo Code does not work

[zoyar]

It did not work for me either. Do you have any other promo codes currently active? This was one of the possible reasons the support chat gave me: 

• One Promo Limit: You can only have one active promotion on your account at any given time.

[Chalupa_Batman]

Hello @zoyar 

The One Promo Limit is correct. If you currently have a promo already on your account, the free data promo will not be applied to your account. So, the question is, do you currently have a promo on your account?

I have heard of people saying... "it didn't work for me" but later found out when they looked on their account, it actually was there. Did you check your account to confirm this? If it is indeed not there, try logging into your account and try to apply the code in incognito mode on your browser. A link has already been provided to contact customer service so, I won't create a redundant link for you.

[hTideGnow]

hi @zoyar 

no, the one promo limit is not the reason of the error.  Many of us have different extra data bonus

but ask PM support agent to check and help. 

 You can submit a support ticket right at My Account and PM app using the  Expert Messaging in one of these ways:

• My Account on a browser: Login and click Message Centre on the left pane to Start a Chat
• Public Mobile App : Login, and Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the your current Community login (or use another email to create a new Community account):   https://expert-messaging.publicmobile.ca/guest/chat/
  
  At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET