Community Technical Issues

[Nush12]

I got my plan on October 30th with a permotion second month free my phone is already cut off how can I fix this it’s only been a month 

[gpixel]

@Nush12 

check your private message inbox. scroll to the top of the screen and click on the "envelope" icon beside the "bell(notification)" icon. that is where you will receive a message from customer support mods. 

public mobile customer support is all online. don't expect to get a call back or anything like that. 

[Dunkman · Accepted solution]

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@Nush12 wrote:

No I i payed for a permotion on actives 30th for second month free my phone cut off today I can’t get ahold of anyone at public mobile or that modeator team it’s not working to message them 

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@Nush12 

You likely did not get the 2nd month credit.  Maybe you did not meet the exact criteria or might be a glitch in the system.

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nush12]

No I i payed for a permotion on actives 30th for second month free my phone cut off today I can’t get ahold of anyone at public mobile or that modeator team it’s not working to message them 

[Dunkman]

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@Nush12 wrote:

I got my plan on October 30th with a permotion second month free my phone is already cut off how can I fix this it’s only been a month 

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@Nush12 

Does anything work? data, talk and text.  Check your account status.  Active or suspended.  Is there any available balance in your overview page.  Are you on autopay?