Assigned number goes somewhere else

[bramptonian]

I also had the same problem. When I followed your instructions, I found "Change SIM Card" option under "Quick Links" is disabled, meaning I am not able to click Change SIM link. Please advise. Thanks.

[BKNS27]

Common answer to all the posts.

[computergeek541]

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@Alexandf wrote:

@bramptonian 

open ticket with PM support and ask them to change it for you

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: private message CS_Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

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There's no reason to contact a CSA to change the SIM card.

[dabr]

@bramptonian    Yeah, unfortunately, it seems PM has disabled that option recently and I only became aware of it myself couple of days ago, but as suggested clicking the Profile from the left hand side of login page will give you the option to Change SIM and other functions.

I'll update the information in my earlier post to reflect this.

[Alexandf]

@bramptonian 

open ticket with PM support and ask them to change it for you

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: private message CS_Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

[softech · Accepted solution]

@bramptonian  try from the profile page instead.  Click Edit Account information and there is a section about Change Sim card there..