Activation Payment Failed - Sorry, we are unable to process your credit card request

[agaskin]

Im having the same issue. Tried to register the first of 3 sims cards and keep on getting the following error message on the payments stage...

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Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

The credit or VISA debit card below will be automatically registered to your account so you can easily
make payments once your account has been activated.

We accept VISA®, MasterCard® and American Express® credit cards as well as VISA Debit cards.

Note: Only a credit/VISA debit card registered to a Canadian address can be registered to your account.
International credit cards are not accepted at this time but we are working on it!

If you have a VISA Debit card registered to your account, the terms of the Pre-Authorized Debit (PAD) Agreement applies to your authorisation. You can consult the PAD agreement here. By selecting the ‘Save’ button below, you confirm that you accept the PAD terms.

To complete your Public Mobile activation, please restart your activation by visiting activate.publicmobile.ca and select a different credit/VISA debit card or payment method.

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So I now have spent $15 dollars in sim cards which I cannot activate and have 3 $120 request from PM on my mastercard....I know you pay for what you get buy this experience has not started out being the best for me.

Can someone help me please??

[CS_Agent]

Hello SamHPaterson, Thank you for reaching out to us. How do you do? For assistance with the activation issue, can you please send us a private message with your SIM Card# and the full name of the account? Thank you! Link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[SamHPaterson]

I’m having the same issue - says Activation Payment Failed .  Tried twice.  Two charges  for Koodo Topup Reapprov of $30.24 each.  Confirmed with TD that both these payments went through. Phone is t activated and I can’t login to Public Mobile My Account using the email and 

add word I provided.  SIM card number is 89xxxxxxxxxxxxxxxxx.

please help me

thanks

sam

[Mary_M]

Hello @agaskin

Welcome to our community !

Can you please send me all 3 SIM card numbers via private message ?

I'll look into it and complete your activations if necessary.

Thank you,

Mary

[imm1304]

Would super @Mary_M have any advice here?  Thanks.

3 new activations waiting to sort out CC payment.. transactions pending on CC.  

Name/Address are exact match to CC statement.

[agaskin]

Hi @imm1304

No the 3 transactions are pending on my credit card. Basically $360 ($120 x 3 attempts). I put in my address Exactly how it appears on my own line statement.

[imm1304]

Hi @agaskin,

Sorry, I couldn't understand this properly, do those 3 charges of $120 each appear on your credit card transactions list?   Or is it just appearing as $0 transactions?

One of the most common cause for these sort of problems is the mismatch in the mailing address.  Just be sure that the address you entered is an exact match of the mailing address on your credit card statement.  

The moderators will be online in the morning and they may be able to help you.  I hope you have another card you can try.