3G $5 fee?

[grey_squirrel]

Same thing with me, but I am on a 4G LTE network. I submitted a ticket so I hope to hear back soon.

[hTideGnow]

hi @grey_squirrel 

use the IMEI checker to confirm:
https://www.publicmobile.ca/get-help/articles/volte

please also share the result

[grey_squirrel]

hi hTideGnow, thanks for the info!
I just checked, and I do already have the VOLTE call setting on my phone turned on. So that seems like it should be working?  How do I know if its on the whitelist or not?
I have a ZTE Cymbal 2.

[hTideGnow]

hi @grey_squirrel 

it's not the network, it is the phone.  Your phone is not on PM's VoLTE whitelist.  So, you can be using a phone that is using 4G network for data, but when voice comes come, it will switch back to 3G for voice.

you need a new phone that is VoLTE whitelisted